Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Is Marzieh (Marcie) a registered acupuncturist? 

Yes. Marzieh is a registered acupuncturist, which means she is licensed by the College of Traditional Chinese Medicine Practitioners and Acupuncturists of British Columbia (CTCMA) to perform acupuncture in BC. 

2. What is community acupuncture? 

Community acupuncture treatments involve being comfortably reclined on treatment tables arranged in a relaxing group setting. Treatment is provided using effective points on the head, torso, arms, and legs. This style of acupuncture creates a collective healing environment. With this, we offer an affordable sliding scale making acupuncture more accessible to more people in the community. For more information on this service and its benefits, please visit our page on community acupuncture

3. Is acupuncture covered by my extended health benefits? 

Most plans cover acupuncture treatment up to a yearly maximum. Check with your provider to find out how much your specific plan covers.

Unfortunately, with the exception of ICBC patients, we are unable to provide direct billing to your insurance provider at this time. However, we will provide you with the needed documentation to claim your appointment costs with your insurance provider. 

4. What is your cancellation policy? 

You can change or cancel your appointment without penalty with more than 24-hour notice.

If you cancel within 24 hours of your appointment time and we are unable to fill your appointment, or if you do not show up to your appointment, you will be charged the minimum fee for your treatment type. 

Due to the COVID-19 pandemic, you will be allowed to cancel or change your appointment if you are feeling ill at any time, even within 24 hours, without penalty. Please see our COVID-19 safety protocols for more details. 

If you must cancel with less than 24-hour notice, please email us as early as possible to increase the chance that we will be able to fill your appointment. 

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